Terms & Conditions
Thank you for choosing Light Project. We are dedicated to providing high-quality lighting solutions and ensuring our customers are fully satisfied with their purchase.
Please find below details regarding warranty, returns, and cancellations. We recommend reviewing these in conjunction with our full Terms and Conditions, available [here].
Warranty Periods
Light Project manages the warranty process on behalf of customers but acts as a representative of our suppliers. Warranty decisions rest with the manufacturer. Please note that warranties do not cover:
- Normal wear and tear, including rust or discolouration
- Damage occurring after delivery or installation
- Unauthorised repairs or modifications
- Installation, reinstallation, removal, or shipping costs for faulty or replacement goods
- Damage or breakage during transit or installation not reported within 48 hours of delivery
- Issues arising outside of the warranty period
Faulty Products
All products purchased from Light Project are covered by a warranty period determined by the manufacturer. If you experience an issue with your product, please contact our team at info@lightproject.com.au with your sales order number, details of the fault, and supporting photos or videos. A member of our team will assist you with the next steps.
If a warranty claim is denied due to product misuse or incorrect installation, the customer will be responsible for any costs incurred by Light Project for inspection, testing, and assessment.
For products outside the warranty period, Light Project offers a repair support service where possible.
Damaged or Missing Goods
We recommend inspecting all items upon delivery to ensure they meet your requirements and are in good condition.
If your order is damaged or missing components, please notify us within 48 hours by emailing info@lightproject.com.au with photos of the packaging and received items. Light Project will arrange for a replacement part or product if available. If a return is required, we will coordinate the collection. Claims made outside the 48-hour window will be subject to investigation and review.
Incorrectly Received Items
If you receive an incorrect order, please email us with your sales order number, photos of the received items, and details of the discrepancy. Light Project will investigate and resolve the issue promptly.
Order Cancellations
All orders are custom to your project. An order cannot be cancelled without written approval. Please email sales@lightproject.com.au with your sales order number and reason for cancellation. If approved, we will inform you of any applicable restocking fees. which will be deducted from your refund. Refunds will be processed to the original payment method.
Returns
If you change your mind about a purchase, please contact us with your sales order number and reason for return.
If the return is accepted, we will inform you of applicable restocking fees and other conditions.
All returned items must be in original, resalable condition, including intact packaging with no damage, markings, or missing components. Products must not have been used, installed, or uninstalled.
